Frequently Asked Questions

This Agreement was last modified on 1 September 2019

“Cancellations:”

In the event that any cancellation occurs, you will be charged 8.5% of the total of your order for re-stocking fee.

 

“What are your delivery options?” 

We offer 4 different delivery options:

  1. Standard $9.98 – This is standard shipping, it will usually take anywhere between 5-10 days within the continental USA. A tracking number is automatically emailed once the label is scanned.
  2. Discreet $12.00 – This option is double packaged and is shipped priority.  Usually at the destination within 2-3 business days.  A tracking number is automatically emailed once the label is scanned.
  3. Signature $20.00 – This option is double packaged, ships priority and requires a signature for delivery.  This option is perfect if the package is being delivered to a high crime area. A tracking number is automatically emailed once the label is scanned.
  4. Guaranteed $25.00  -This option is double packaged and is shipped priority.  Usually at the destination within 2-3 business days.  If this package is lost in transit we will reship 100% of the time no questions asked.  A tracking number is automatically emailed once the label is scanned.

“What service do you use for delivery?”

USPS, upon request we can use other delivery services, however there will be an additional cost incurred.

“Is there a guaranteed shipping option?”

 Yes!  Not only is it guaranteed but it also ships priority!!

This option means we will replace your package if it is lost in transit and the USPS tracking reflects this.  This option does not include if you package is stolen off your porch or from your mailbox.  We offer a signature delivery options as well so please let us know and we can add that to your order.

“Do you provide International delivery?” 

Yes!  However, there are unfortunately some countries we will not ship too.  Usually its countries that the U.S.A. has embargo’s on.

 

“Do you guarantee International delivery?” 

We are currently working on a solution but unfortunately the answer is not at this time.  We guarantee them up to passing our customs inspection but after that we can not.  The reason is that we can not be responsible for how other postal services work in each country we delivery too.  Please understand that if we ship seeds internationally it is AT YOUR OWN RISK.

“Can I combine multiple orders or add onto an existing order?” 

Yes! As long as your order has not shipped we can modify, add items, replace items or combine orders.  We will email you the changes and Carbon Copy ourselves on the email so that we have it in writing.

 

“I live in a sketchy neighborhood and packages get stolen”

If you live in a bad area where people steal packages, we do offer a signature confirmation option.  There will be a surcharge that will be charged but is extremely worth it.  If your package is stolen there is no way for us to verify it since we can only go off of a USPS tracking number so we cannot replace it.

“How soon after my order is paid for is it shipped?”

Generally, within 24-48 hours.  If there is a pre-sale then obviously it will take longer but a proper time frame will be expressed to you.

“How do I track my order?”

You will be emailed a tracking number.  The email will be titled “NSB is sending you a package” Please search your email for any email for that phrase and it will show up.  If not please feel free to email us and we will find it for you.

 

“Will you sell me less seeds than listed on the package?”

Absolutely not.  We will not open a pack of seeds to sell a small quantity out of them.  Please do not ask.  We are well aware that some seeds banks will. We are not one of them, and frankly any bank that would is not trustworthy.

 

“I am missing an item!”

Oh no! That’s not good!  Luckily, we take a photo of each and every order.  The very last step prior to packaging the seeds is a photo.  We lay all the items out around the shipping address and order number so that it can be clearly seen in a photo and snap a picture.  If you’re missing an item please call or email us, reference your order number and we will go back and look at the photos.  If your item is in fact missing, we will shoot it out to you right away.  If it isn’t, we will email you the photo and suggest that you look again in your package.  We will not replace any items or “take your word for it” if the missing item is in the photo, please don’t ask.

 

“What is your returns policy?”

Refunds can be made up to the point where they are shipped.  Once they are shipped no refunds or exchanges will be accepted. No exceptions.

 

“How do seeds come?”

Seeds come sealed in original breeder packaging.

 

“Do you offer grow advice?”

No.  Seeds are SOLD AS NOVELTY ITEMS ONLY we do not offer any grow advice EVER!  There are many different forums and YouTube channels that are specifically designated to answers any question you may have.

 

“I have a problem with my seeds!”

Our job is to facilitate the transaction between the breeder and customer.  They come in original tamper proof packaging that has not been opened or disturbed.  Because of this Neptune as a company doesn’t replace seeds.  Any issues regarding your seeds at all must be handled directly with the breeder.  We can help facilitate a conversation to clear up issues, up to and including replacing seeds directly from the breeder however it is at the discretion of the breeder not Neptune seed bank.  Some breeders will replace seeds some won’t.

Please ask at the time of purchase for more information regarding any breeders policy so that we can direct you in a better manner.  Once again Neptune seed bank will not replace seeds as our job is to get them to you, nothing more.

“My Seeds Didn’t Germinate, will you replace them?”

DO NOT SEND US THIS EMAIL OR CONTACT US WITH THIS INFORMATION.  SEEDS ARE SOLD AS NOVELTIES AND ARE NOT MEANT TO BE ANYTHING MORE.  IF THIS PROBLEM DOES OCCUR CONTACT THE BREEDER DIRECTLY.  PLEASE NOTE THAT THEIR DECISIONS ARE FINAL WE DO NOT OFFER REPLACEMENTS NOR REFUNDS.

 

“How many seeds per pack?”

Unless otherwise noted they are 10 seeds per pack.  If the seeds are feminized, they will be listed as feminized, if they are auto flower they will say auto flower.  If they are not listed as feminized or as autos then they are regular.

 

“I got my seeds now I’m going to call fraud to my Credit card company and get my money back!”

Don’t try this.  Seriously you won’t like the outcome…. IF your considering this then the following will happen:

  1. Our credit card processor will provide your credit card company with your IP address when the order was processed along with all correspondence for the order.  Proving that you did in fact order from us.
  2. Your credit card company will then refund US the payment and levy a fine against you, generally close your account and put you on the Master Card black list, which is a savage list full of people who try to run credit card scams, generally making it extremely hard to get another credit card again.
  3. We will share your name with all of the other seed banks as a thief.  All seed banks do keep a burn list of customers who steal and when one of us gets ripped off ALL of us add your name to the list.  So although you think you can run a scam on us you will not only not get away with it but you’ll be subsequently banned from the majority of other seed banks as well.

ITS NOT WORTH IT.  IT NEVER WORKS OUT IN YOUR FAVOR.  DO NOT TRY IT.